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18 OVERDUE ITEMSControl Tower · Last refreshed at 05:27 AM · Tuesday, 24 Feb 2026
Priority Action Items
Click any card to navigateOverdue & SLA Alerts
Items breaching SLA thresholds — requires immediate attention
Action required: 4 items have been overdue for more than 48 hours and require escalation review.
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Common tasksRevenue Snapshot
Month-to-date · Feb 2026
Royalty Earned (MTD)
₹28.4L
+12% vs last month
Royalty Paid (MTD)
₹21.7L
76% payout rate
Pending Royalty
₹6.7L
Across 11 requests
Disputed / On Hold
₹1.2L
3 active disputes
Royalty Slab Distribution3 slabs active
Slab A (0–5L)
38%Slab B (5–15L)
29%Slab C (15L+)
33%Activity Feed
Live platform events
Live
Franchise Approved
8 min ago·Super Admin
Royalty Paid
34 min ago·Finance Team
Admission Rejected
1h 12m ago·Compliance Bot
Onboarding Completed
2h 40m ago·Onboarding System
Extra Payment Approved
3h 15m ago·Super Admin
Support Ticket Escalated
4h 02m ago·Harbor House Grill
Payout Initiated
5h 30m ago·Finance Team
New Franchise Applied
6h 20m ago·Applicant Portal
Compliance Flag Raised
Yesterday, 11:48 PM·Audit System
Royalty Request Submitted
Yesterday, 9:14 PM·Franchise Owner
Support Summary
Current status
34
Open Tickets
7 high priority
4
SLA Breached
Avg breach: 18h
6.4h
Avg Resolution Time
Last 30 days
87%
Customer Satisfaction
Based on 142 ratings
SLA Compliance Rate88.2%
Target: 95% — 4 tickets currently breaching SLA
Creatives Summary
Current status
18
Active Packages
3 expiring soon
₹3.2L
Extra Revenue (MTD)
+8% vs last month
74%
Credits Used
Across all franchises
6
Pending Reviews
Creative approvals
Credits Utilisation74%
3 packages expiring within 7 days — review renewal
37 items require your approval today
Franchise applications · Admissions · Royalty requests · Payout releases